Call center operations are focused on meeting the needs of the customer, with quality assurance measurements and multi-lingual customer service representatives to respond to the needs of various clients.
Our customer service agents are trained to provide complete and accurate information regarding education and health programs in a professional manner and in accordance with U.S. Privacy Act requirements and HIPAA.
Oak Hill Technology, Inc. (OHT) offers State testing and licensing services to government programs in twenty-three states, along with disaster recovery site services, with the ability to ramp up for state agencies outside of Texas.
Quality assurance measurements ensure that each call receives prompt attention with proper knowledge transfer through extensive, ongoing training of all call center personnel.
Our culture of continued development and responsiveness is supported by our call centers which are focused on providing local operations and utilizing local workforces. Our capabilities allow the provision of immediate service, while existing practice ensures that long-term project plans are designed to benefit both the client and the State of Texas.
Transitional and operational services include conducting focus groups, webinar training, public education, and web portal registration and training.
OHT has a history of supporting programs with stringent confidentiality requirements. Regulations in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Family Educational Rights and Privacy Act (FERPA) and other state and federal laws and regulations guide the activities associated with current call center activities. Maintaining the security and confidentiality of personal data and enforcing restricted access to program documents and data are well-established practices for our company.